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Shipping policy

Shipping Policy

At Simply Organic Maple, we take great care in preparing, packaging, and shipping every order from our Vermont sugarbush. We want your maple syrup to reach you as quickly and safely as possible. We also closely monitor our shipments after they leave our facility, watching for unexpected delays or interruptions in delivery so we can proactively investigate potential problems and assist our customers when needed.

Order Processing and Fulfillment

We fulfill orders within 7 business days.  In stock items typically ship next business day.

Business days exclude weekends and holidays.

Once your order has been shipped, you will receive shipping confirmation and tracking information so you can follow its progress.

Shipping Methods and Costs

We ship throughout the United States using USPS or UPS.

A flat shipping fee is applied at checkout unless your selected products qualify for a Free Shipping offer.

Shipping Time vs. Delivery Time

There is an important difference between the time it takes us to ship your order and the time it takes the carrier to deliver it.

Our fulfillment timeframe refers to the time required to prepare your order and transfer it to the shipping carrier.

Once USPS or UPS accepts your package, its transportation, routing, tracking updates, and final delivery are managed by the carrier.

Although we work hard to ship orders promptly, we cannot control carrier operations or guarantee delivery dates after a package enters the carrier’s network.

Occasionally, packages may experience unexpected delays, missed scans, weather-related disruptions, or temporary interruptions in movement. Tracking information may also remain unchanged for several days even while a package is in transit.

A carrier delay does not necessarily mean your order was shipped late.

Estimated delivery dates provided by shipping carriers are estimates, not guaranteed arrival dates.

When a Shipment Is Delayed

Even though carrier delays are outside our direct control, our commitment to customer service doesn’t end when your package leaves our facility.

We closely monitor shipment tracking information and watch for unusual delays or interruptions in movement. When we identify a potential problem, we make reasonable efforts to investigate and take appropriate action, including contacting the carrier when warranted.

If your shipment appears delayed, stops showing tracking updates, or has not arrived within a reasonable period, please contact us. While we monitor shipments proactively, we also appreciate customers bringing delivery concerns to our attention.

We will review the tracking information, help investigate the delay, and contact the carrier when appropriate.

If a shipment appears lost or experiences a significant delivery problem, we will evaluate the circumstances and work with you toward an appropriate resolution, which may include a replacement shipment or refund where warranted.

We cannot guarantee that contacting a carrier will immediately resolve a delay, but we will make reasonable efforts to assist you.

Damaged Shipments

Maple syrup packaged in glass bottles is fragile. We take great care in protecting each shipment, but damage can occasionally occur during transportation.

If your order arrives broken, leaking, or otherwise damaged, please contact us within 48 hours of delivery at info@simplyorganicmaple.com.

Please include your order number and, if possible, photographs of the damaged products, shipping box, and packaging materials.

We will review the situation and work with you toward an appropriate resolution in accordance with our Refund Policy.

We’re Here to Help

We’re a Vermont maple producer, and every order matters to us.

We take responsibility for preparing and shipping your order within our published fulfillment timeframe. While we cannot control every step of the carrier’s delivery process, we remain committed to monitoring shipments, identifying potential problems, and helping our customers when shipping difficulties occur.

For shipping questions or concerns, please contact:

Simply Organic Maple

info@simplyorganicmaple.com  802-343-9048

Thank you for supporting our Vermont sugarbush! 🍁